Refunds, subscriptions and purchased credits at EveVid
2026/10/14
EveVid offers plans and usage credits as described on the pricing page and at checkout. Billing and eligible refunds are handled with our payment provider. Your checkout confirmation identifies the price, billing cycle, and applicable terms. No payment is collected until paid checkout is available.
You may request cancellation through the payment provider's customer portal or by emailing support@evevid.com. Cancellation stops future renewals when processed; it does not automatically refund time already used. Any paid access already purchased generally lasts through the current billing period, unless otherwise indicated at checkout.
If you purchased a subscription by mistake or the paid service did not work as described, please contact us within 3 days of the initial charge with your account email, order reference, and a short explanation. Requests are considered individually, including whether the paid credits or service have been substantially used. An approved refund may be reduced by nonrecoverable processing charges only where permitted by applicable law and provider rules.
Standalone credit packs and consumed generation services are generally not refundable once delivered, except when the service was not provided or where applicable law requires a refund. We will not charge Credits for a failed generation that is eligible for automatic credit reversal under the displayed service rules.
Please email support@evevid.com for refund or billing assistance. We may need the transaction reference to locate your purchase. Once approved, refunds are handled by the payment provider; the time for funds to appear depends on that provider and your bank. Nothing in this policy limits mandatory consumer rights or remedies under applicable law.
For other rules, see our Terms of Service and Privacy Policy.